Ratings & Reviews

Overall Rating

4
(23 reviews)
87% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

submitted by Christian Q. - |Recommended: YesThe Charles is definitely a great place to call home — First off, the office staff here are very warm and friendly, and I always feel like I can stop by their offices to ask a question or to check on a maintenance request at any time. The leasing specialist, Jodian, is always very happy to keep me updated on any maintenance requests or anything else related to my residential experience, and she always follows up on any questions or concerns that I may have very promptly. The maintenance staff are also very courteous and responsive to service requests, and they are always willing to answer any questions that I may have when they are working on a service request, and they always thoroughly check the work area to make sure that they have solved any problems as well. The quality of my apartment home itself is also very solid, and my apartment home is very comfortable, featuring a great view of Johns Hopkins University's Homewood Campus and the surrounding areas, which is an especially nice view to take in at night. The apartment community itself is also located in the very cozy Charles Village, where I always feel very safe and I always have convenient access to lots of things to do. From my apartment, I have especially convenient access to Johns Hopkins University's Charles Street Market, which is only right next door, and to the entire Homewood Campus as well, which is only right across the road from the apartment building - definitely some major selling points for me
response from property -Thank you so much for the great review, Christian! We appreciate all of the nice things you had to say about our staff and community, and we hope you continue to love living here. Please let us know if there is anything else we can do for you and we would be happy to help!
submitted by Jordan K. - |Recommended: YesGreat layout, great location, great maintenance — While the building may be old, the rooms are well-maintained and spacious. Also, the maintenance team is phenomenal there was a leak which caused almost the entire bathroom ceiling to fall and they had the place looking brand new in a matter of four days, happily working around my schedule so as to not disturb my day and making the bathroom clean and usable after every day of work. Additionally, I haven't seen a single rodent or bug in my room all year long and I am not clean . Highly recommend.
response from property -Thank you for the great review, Jordan! We're so glad you feel that way and hope you continue to love it here. Please let us know if there is anything else we can do for you and we would be happy to help!
submitted by Peyton R. - |Recommended: YesAmazing landlords — Not only is the building sturdy, meaning I can't hear my neighbors through the walls even though they are musicians , but it is charming and consistently clean. The staff is always friendly, particularly the weekday evening security guard at the front door, whose name regrettably evades me at the moment Maintenance has fixed all of my requests within two days, and I cannot say enough kind things about the ladies in the front office. I do have to particularly mention Jodian, Unity, and Pamela, who have all been so kind, helpful, and generous on multiple occasions. Jodian has on more than one occasion even moved my packages into my apartment for me because I am unable to make it home while the package room is open due to my 9-5 work schedule. I truly love this building, and have had a great experience with everyone that I've encountered who works here.
response from property -Thank you Peyton! We appreciate you taking the time to rate our community and all of the very nice things you had to say about us and our service. Please let us know if there is anything else we can do for you and we would be happy to help!
submitted by Pete V. - |Recommended: YesScott and Unity have been great. — Nice building in a good location...Scott and Unity make it even better. The only issue is that the radiator wakes me up frequently. Otherwise, I would recommend living here to a friend. anonymous
response from property -Thank you Pete! We're sorry to hear about your radiator and if this is something you would like to discuss, please let us know! Otherwise thank you for the great review, we appreciate you taking the time to rate us and for saying such nice things. Let us know if there is anything else we can do for you!
submitted by Alexandra G. - |Recommended: YesVery Professional Staff Maintenance — Steve has fixed numerous things in our apartment. He always does a wonderful job, and is very friendly and nice. The Charles staff overall has been really great. I am very impressed with the response time for maintenance requests usually within a few hours and how amicable the staff is in general. Thank you for a great experience
response from property -Thank you Alexandra! We appreciate you taking the time to rate our community and want to thank you for all of the nice things you had to say about our staff and community. We hope you continue to love it here, so please let us know if there is anything else we can do for you!
submitted by Tom P. - |Recommended: YesGreat location, could use updating and a second elevator — Very convenient for JHU students
submitted by Genevieve O. - |Recommended: YesReally beautiful, homey apartment with friendly tenants — Some of the fixtures are outdated, but it's a great and convenient place to live
submitted by Dana E. - |Recommended: YesDecent apartment for college students — Good building, nice apartments, decent staff.